Shop Policies

PAYMENT
You may use any major credit card as per the current processing and acceptance policy at Paypal.

WASHINGTON STATE SALES TAX
We charge a flat rate (9.5%) for all items shipped within Washington State. We know the rate varies locally inside of Washington, however we must pay our local amount based on where we sell and ship from.

RETURN POLICY
Due to the nature of these products, returns and exchanges are not accepted. That said, we plan on offering reasonably priced samples in the near future so you are able to try things out at home. If there is a shipping error or an item was damaged in shipping, please contact us within 7 days of receiving your order so we can remedy it in a way that works for both of us. We want you to be delighted with your purchase.

SHIPPING (US)
All retail purchases are shipped from our home-base in Seattle, Washington, by USPS Priority Mail for a flat rate of $9, no matter the order size, charged during checkout. Please allow 5-7 business days to receive your order. If you require faster delivery, please contact us via email. Reliable methods and costs to many destinations vary widely and we prefer to agree mutually before proceeding.

ORDER PROCESSING
Orders are normally processed within two-three business days following receipt. You will receive an order confirmation by email the same day of your order as well as shipment confirmation so you know when to expect your package.

All orders are subject to reconfirmation of inventory on hand.

Business days for purposes of shipping and shipping-time estimates are Monday through Friday, excluding USA National and Federal Holidays.

SHIPPING INSURANCE
We can not be responsible for packages that are lost/stolen by any mail carrier service unless we make a mistake on the shipping address. Insurance is included up to $50 on each package. If you are worried your package will not arrive safely then you may arrange to have additional insurance added to your order for $5.00. Please email us at hello (at) botanyofthesoul (dot) com to add that option.

RETURN POLICY
Due to the nature of these products, returns and exchanges are not accepted. That said, we plan on offering reasonably priced samples in the near future so you are able to try things out at home. If there is a shipping error or an item was damaged in shipping, please contact us within 7 days of receiving your order so we can remedy it in a way that works for both of us. We want you to be delighted with your purchase.

INTERNATIONAL ORDERS
We welcome opportunities to send our merchandise offerings Internationally. However, ordering via our website is not currently available. To place an order, please contact us via email, orders (at) botanyofthesoul (dot) com, with a list of the products you would like to purchase. We will provide you with an estimate of shipping methods and costs. These are estimates of shipping costs only. We make every effort to present these rates/costs accurately, but cannot guarantee them. They are subject to a “confirmation of terms of sale” which we email you subsequently. If we are unable to contact you (for any reason) in order to settle and agree on shipping terms within a “reasonable time period” (example: one week), we will void/reverse the transaction and cancel the order.

International orders are shipped via USPS International First Class or Priority Mail (typically 6-12 business days).

Please keep in mind that these ship times are estimates and occasionally items get hung up in customs, delaying delivery times.

DUTIES & TAXES FOR INTERNATIONAL ORDERS
International orders may be subject to additional duties and taxes that are imposed by foreign governments. Olivine has no control over this. When applicable, you will be required to pay these duties and taxes for your country at the time of delivery. If you refuse or abandon your package, no refund will be issued.

PAYPAL FEES FOR INTERNATIONAL ORDERS
Please be advised that if payment is made through PayPal and for any reason your order is canceled and refunded “in full” that PayPal retains a fee for the exchange rate.

ADDITIONAL POLICIES + FAQs
Botany of the Soul products are the information contained in this website are no intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.